Provide a superior experience
Deliver exceptional customer service by empowering your support team and channel partners with advanced tools to deliver remote support and services.
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Empower support teams to rapidly investigate and resolve issues remotely
Resolve issues quickly and efficiently from a distance
Remote troubleshooting tools
Retrieve logs, diagnose and resolve device issues remotely, reducing the need for on-site visits.
Remote access and control
Gain secure remote access to devices for efficient issue investigation and resolution.
Accelerated ticket resolution
Speed ticket resolution by remotely sending commands and collecting incident data
Ticket collaboration
Collaborate tickets and information with your industry partners to decrease issue resolution times
Stay on top of ticket management
Ticket prioritization
Assign priority levels to tickets based on urgency and impact.
Automated escalation
Ensure timely escalation of critical issues for prompt resolution.
Workflow automation
Automate repetitive tasks and streamline support processes.
SLA compliance
Monitor and enforce service level agreements.
Effortlessly track and manage incidents
Centralized incident tracking
Monitor and track tickets from multiple customers in real time from a centralized dashboard.
Ticket prioritization
Prioritize tickets based on impact, urgency, and location, for efficient resolution.
Customizable workflows
Create and customize incident alerts based on telemetry, generating automatic workflows for incident handling.
Comprehensive incident details
Access detailed incident information, including status, history, and related devices.
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“We were looking for a cloud solution to support our connected devices and evaluated several options. Xyte was the only provider offering the end-to-end solution that we and our customers were looking for.”
