SUPPORT CENTER

Provide a superior experience 

Deliver exceptional customer service by empowering your support team and channel partners with advanced tools and capabilities.

TRUSTED BY FORWARD THINKING DEVICE MANUFACTURERS

Empower support teams to streamline issue resolution and deliver exceptional customer service

ADVANCED TICKETING AND WORKFLOW

Stay on top of ticket management 

Ticket prioritization

 Assign priority levels to tickets based on urgency and impact.

Automated escalation

Ensure timely escalation of critical issues for prompt resolution.

Workflow automation

Automate repetitive tasks and streamline support processes.

SLA compliance

Monitor and enforce service level agreements.

REMOTE ISSUE RESOLUTION

Resolve issues quickly and efficiently at a distance

Remote troubleshooting tools

Retrieve logs, diagnose and resolve device issues remotely, reducing the need for on-site visits.

Remote access and control

Gain secure remote access to devices for efficient issue investigation and resolution.

Accelerated ticket resolution

Speed ticket resolution by remotely sending commands and collecting incident data.

Ticket Collaboration

Collaborate tickets and information with your industry partners to decrease issue resolution times.

TICKET MANAGEMENT DASHBOARD

Effortlessly track and manage incidents 

Centralized ticket tracking

Monitor and track tickets from multiple customers in real time from a centralized dashboard.

Ticket prioritization

Prioritize tickets based on impact, urgency, and location, for efficient resolution.

Customizable workflows

Create and customize incident alerts based on telemetry, generating automatic workflows for incident handling.

Comprehensive incident details

Access detailed incident information, including status, history, and related devices.

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“We were looking for a cloud solution to support our connected devices and evaluated several options. Xyte was the only provider offering the end-to-end solution that we and our customers were looking for.”

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Brian Carskadon
VP of Product
Avocor

Experience the power of our best-in-class Support Center