Main Features

Allow service providers and key customers to directly escalate incidents to your support teams, for greater efficiency.

Enable fast issue resolution by allowing your support teams to remotely connect to troubled devices, retrieve logs, and execute administrative commands.

Integrate with your centralized ticketing system to keep track of all open services calls.

Communicate in context with your customers using a simple but effective built-in chat messaging system.

Escalate

Allow service providers and key customers to directly escalate incidents to your support teams, for greater efficiency.

Resolve

Enable fast issue resolution by allowing your support teams to remotely connect to troubled devices, retrieve logs, and execute administrative commands.

Integrate

Integrate with your centralized ticketing system to keep track of all open service calls.

Explore integrations

Chat

Communicate in context with your customers using a simple but effective built-in chat messaging system.

End-to-End Solution

Configure and manage devices and resellers’ and customers’ accounts – all in a single fully federated environment.

Configure

Allow your customers to remotely manage & monitor their devices, and get notified about malfunctions using low-code automation and a handful of integrations.