Empower support teams to streamline issue resolution and deliver exceptional customer service
Stay on top of ticket management
Assign priority levels to tickets based on urgency and impact.
Ensure timely escalation of critical issues for prompt resolution.
Automate repetitive tasks and streamline support processes.
Monitor and enforce service level agreements.
Resolve issues quickly and efficiently at a distance
Remote troubleshooting tools
Retrieve logs, diagnose and resolve device issues remotely, reducing the need for on-site visits.
Remote access and control
Gain secure remote access to devices for efficient issue investigation and resolution.
Accelerated ticket resolution
Speed ticket resolution by remotely sending commands and collecting incident data.
Collaborate tickets and information with your industry partners to decrease issue resolution times.
Effortlessly track and manage incidents
Centralized ticket tracking
Monitor and track tickets from multiple customers in real time from a centralized dashboard.
Prioritize tickets based on impact, urgency, and location, for efficient resolution.
Create and customize incident alerts based on telemetry, generating automatic workflows for incident handling.
Comprehensive incident details
Access detailed incident information, including status, history, and related devices.
“We were looking for a cloud solution to support our connected devices and evaluated several options. Xyte was the only provider offering the end-to-end solution that we and our customers were looking for.”