MSolutions unlocks HaaS offering powered by Xyte
MSolutions develops state-of-the-art HDBaseT, HDMI, and AV-over-IP test, multimedia, and switching solutions for leading enterprises and integrators in the pro AV and government markets. The company designs and manufactures advanced, high-quality systems that make media networks easier to install and more stable. The MSolutions team draws upon extensive experience and expertise, having been directly involved in HDBaseT development, support, and sales since the standard was introduced in 2010.
Industry
Audiovisual
Audio&Video
Challenge
MSolutions is best known for its all-in-one handheld AV test devices, which integrators and tech managers use worldwide to test and certify AV signal presence and cable integrity. These devices are critically important for technicians responsible for installing and quality-checking systems before and after leaving job sites, but test devices are not always budget-approved. MSolutions opted to take a bold new direction to increase sales and overcome transactional barriers, while also finding an exciting new way to innovate and better service its customers.
Approach
Recognizing the power of the HaaS business model, MSolutions became an aggressive early adopter of Xyte Device Cloud (XDC). A longtime user of Xyte’s remote management and monitoring cloud services, adding the XDC's commercialization module enabled MSolutions to add a range of subscription-based digital offerings across three pricing tiers. Customers now have access to usage-based pricing, remote managed services, advanced product features, and automated billing – all of which personalize the customer experience and promote long-term, sustainable customer retention.
Solution
Results
- Implemented flexible subscription-based pricing plans to meet any budget.
- Provided a personalized and improved customer experience that promotes customer loyalty.
- Established a recurring revenue model with innovative offerings that include hardware, software, and services.
“With Xyte, our engineers now have a limitless platform through which to innovate and launch new services that we can very quickly bring to market. Xyte also reduces the capital expense burden for our customers, allowing them to transition to cost-efficient OpEx models that are simple to roll out.”
