CASE STUDY

MSolutions unlocks HaaS offering powered by Xyte

MSolutions

Overview

MSolutions develops state-of-the-art HDBaseT, HDMI, and AV-over-IP test, multimedia, and switching solutions for leading enterprises and integrators in the pro AV and government markets. The company designs and manufactures advanced, high-quality systems that make media networks easier to install and more stable. The MSolutions team draws upon extensive experience and expertise, having been directly involved in HDBaseT development, support, and sales since the standard was introduced in 2010.

Challenge

MSolutions is best known for its all-in-one handheld AV test devices, which integrators and tech managers use worldwide to test and certify AV signal presence and cable integrity. These devices are critically important for technicians responsible for installing and quality-checking systems before and after leaving job sites, but test devices are not always budget-approved. MSolutions opted to take a bold new direction to increase sales and overcome transactional barriers, while also finding an exciting new way to innovate and better service its customers.

Approach

Recognizing the power of the HaaS business model, MSolutions became an aggressive early adopter of Xyte’s Connected Device Management Platform (CDMP). A longtime user of Xyte’s remote management and monitoring cloud services, adding the CDMP’s commercialization module enabled MSolutions to add a range of subscription-based digital offerings across three pricing tiers. Customers now have access to usage-based pricing, remote managed services, advanced product features, and automated billing – all of which personalize the customer experience and promote long-term, sustainable customer retention.

Connected device managment platform

Used Modules

Allow your customers to remotely manage & monitor their devices, and get notified about malfunctions.

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The dedicated Support Center allows to remotely diagnose malfunctions and resolve critical issues.

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Remotely enable advanced features through subscriptions.

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MSolutions
Eliran Toren
CEO, MSolutions

“With Xyte, our engineers now have a limitless platform through which to innovate and launch new services that we can very quickly bring to market. Xyte also reduces the capital expense burden for our customers, allowing them to transition to cost-efficient OpEx models that are simple to roll out.”

Results

  1. Implemented flexible subscription-based pricing plans to meet any budget.
  2. Provided a personalized and improved customer experience that promotes customer loyalty.
  3. Established a recurring revenue model with innovative offerings that include hardware, software, and services.

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