CASE STUDY

HED Cinema partners with Xyte to enable remote support and develop new managed services

Hed Cinema

Overview

HED Cinema is a leading system integrator that delivers cutting-edge AV design and integration services for the enterprise, education, and luxury residential markets. The company is committed to long-term partnerships with some of the world's biggest smart home brands, and offers innovative technical solutions based on 20 years of project planning and delivery experience. With thousands of successful high-end integration projects worldwide, HED Cinema makes every space smarter for its customers.

Challenge

HED Cinema’s projects are exclusively high-end, with many world-class custom installations live today in upscale private homes, luxury apartment buildings, and enterprise businesses. They specify only premium AV, security, automated lighting and control, and wired or wireless networking solutions to ensure they meet the exacting demands of their clientele. With a growing emphasis on providing remote monitoring and support for these customers, HED Cinema required a centralized management platform to simplify and enhance their remote managed services.

Approach

Recognizing the importance of systems reliability and in providing proactive and remote services to their end users, HED Cinema chose to partner with Xyte. Xyte's cloud solution enables them to remotely monitor, manage, and service all products, systems, and spaces from a central command center. The open API makes it possible to connect devices from all their brand partners and allows HED Cinema to add their own custom devices, services, and digital products, leading to lucrative new business opportunities and promoting long-term customer retention.

Connected device managment platform

Used Modules

Allow your customers to remotely manage & monitor their devices, and get notified about malfunctions.

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The dedicated Support Center allows to remotely diagnose malfunctions and resolve critical issues.

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Remotely enable advanced features through subscriptions.

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Hed Cinema
Hod Gamliel
CEO, HED Cinema

“Xyte provided us with a centralized cloud platform that helps us quickly address technical issues, proactively identify problems and take preventive measures before incidents occur, and develop new remote managed services that generate more business.”

Results

  1. Boosted revenue with lucrative new managed services.
  2. Enabled proactive monitoring, troubleshooting, and reconciliation of technical issues.
  3. Accelerated connectivity of new devices and spaces.
  4. Improved customer experience by decreasing waiting time for technical assistance and diagnosis.
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